Catapult Group International Ltd together with its related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)) (we, us or our) respects your privacy and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This policy sets out the manner in which we collect, hold, use and disclose your personal and sensitive information.
What does “personal information” and “sensitive information” mean?
Personal information is any information about you that identifies you or by which your identity may be reasonably determined. Information about your health is categorised, in Australia, as sensitive information.
What type of information do we collect?
We collect personal information from you so that we can provide you with our products and services. The type of information we collect from or about you will depend on how you interact with us. Generally, we collect the following types of information:
a) workers and potential candidates;
b) our clients and their customers;
c) suppliers, consultants and contractors; and
d) any other individuals with whom the Company, customers, suppliers, consultants, personnel or other persons, propose to have, or may have, any dealings.
How do we collect your personal information?
When you use our products or services, you, or someone on your behalf can enter information about yourself into Catapult software.
We will always try to collect your personal information directly from you where possible. Where we are unable to obtain personal information directly from you we will obtain your consent before information is obtained from another party.
Regardless of how your personal information is collected – whether it is directly from you, from your interactions with us or from third parties – we will deal with your personal information in accordance with this policy.
Why do we collect your personal information?
We collect your personal information so we can:
· contact you;
· provide you with our products and services;
· manage our business;
· improve and develop our products and services;
· ask you for feedback;
· conduct promotions or events; and
· comply with our legal obligations.
We only collect, store and use personal information for the purposes set out above.
Will we disclose your personal information?
Sometimes we’ll need to disclose your personal information to other people or entities that we collaborate with to provide our products or services (third parties) for the purposes set out in this policy.
We will do our best to ensure that we do not disclose your personal information to a third party if you have not approved it. Your consent to the disclosure of your personal information may be given expressly, or it may be implied from your interaction with us.
We will need to disclose your personal information where the law requires us to.
Will we disclose your personal information to people or entities overseas?
How do we keep your personal information secure?
We will take all reasonable precautions to safeguard personal information that is held by us from loss, misuse, unauthorised access, modification or disclosure.
To ensure that your personal information is secure, we employ several means, including:
· external and internal premises security;
· the requirement for all employees to enter into a confidentiality agreement;
· computer firewall protection;
· restricted access to personal files and information;
· computer maintenance to prevent unauthorised access;
· document handling and shredding procedures with respect to personal information;
· limiting access to your personal information.
Where do we hold your data?
Data held in Australia
Server address: Sydney
Server provider: Amazon Web Services
We may use your personal information, such as your address or contact details, to provide you with information about services that we offer.
If at any time you do not wish to receive any information about these services please feel free to contact us and we will not send you any further material.
How do you access the personal information we store?
Should you wish to access your personal information, contact or by emailing us at firstname.lastname@example.org .
We will handle all requests as quickly as possible and provide that information to you. Some requests may take longer depending on the nature of the complaint. We will respond to you within 30 days of receiving your complaint outlining: what we have or will do in response to your complaint, or explaining why we believe there is no breach of our policy or the law.
Complaints about breaches of privacy
Catapult Group International Ltd
If you are not satisfied with the response you receive from us, you can contact the Federal Privacy Commissioner by phoning 1300 363 992 or writing to:
Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 2001
Last reviewed 5 June 2017.
THIS WEB STORE IS PARTIALLY HOSTED AND OPERATED BY LUZERN TECHNOLOGY SOLUTIONS LIMITED, BLANCHARDSTOWN BUSINESS & TECHNOLOGY PARK, SNUGBOROUGH ROAD, BLANCHARDSTOWN, DUBLIN 15. REGISTERED IN IRELAND: NO. 361832 (“LUZERN”) AN AUTHORISED RESELLER OF Playertek . IF YOU HAVE ANY QUESTIONS REGARDING THE WEB STORE OR THESE TERMS AND CONDITIONS, OR IN THE UNLIKELY EVENT THAT YOU HAVE ANY COMPLAINTS ABOUT ANY PRODUCTS OR SERVICES PURCHASED BY YOU FROM THIS WEB STORE, YOU CAN CONTACT LUZERN AT: email@example.com
LUZERN TECHNOLOGY SOLUTIONS LIMITED
This website is hosted, operated and fulfilled by Luzern Technology Solutions Limited. (“we,” “us,” and “our”), an appointed independent reseller on behalf of Playertek.
- What personally identifiable information of yours is collected through playertek.com
- The organization collecting the information;
- How the information is used;
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Luzern Technology Solutions Limited control; and
- How you can correct any inaccuracies in the information.
“Cookies” are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features on our website. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Ordering from store
From time to time, we may use the purchases you make to customise our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site’s design and provide our customers with a fulfilling shopping experience.
Opening an account
From time to time, we may contact you about sales, special offers and new site features on behalf of Playertek, if you agreed to be included in Luzern Technology Solutions Limited email lists when you complete a purchase transaction with us. To cancel our free emails, you can click the unsubscribe link in any of our email newsletters or you can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to firstname.lastname@example.org and inform us that you want to unsubscribe to our email list.
We may also contact you with promotional offers if you have entered one of our Luzern Technology Solutions Limited contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. To cancel our free promotional offers/service, by following the instructions contained in the message. You can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to email@example.com and inform us that you want to unsubscribe to our email list.
Our Third Party Relationships
We have established several relationships with third party vendors to best serve our customers.
ORDER FULFILLMENT: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
CREDIT CARD PROCESSING: We use PayPal and Braintree to process credit card orders. We supply them with data for credit card authorisation and fraud detection only and they are restricted from using the data for any other purposes.
MARKETING AND PROMOTIONS: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails, contests and sweepstakes) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
EVALUATING OUR WEBSITE: From time to time, we may engage certain third parties to observe and track the behavior of the users of this website in order to evaluate the performance and features of the website. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.
AFFILIATES: From time to time we may establish an affiliate program. An affiliate program allows other websites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers’ personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the website but is restricted to only use such information in connection with its administration of the affiliate programs.
ADDITIONAL THIRD PARTY RELATIONSHIPS: From time to time, Luzern Technology Solutions Limited may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.
How your information is encrypted:
There are certain areas on the site where you may enter and submit extra information. Some of these areas are encrypted using SSL encrypted transmissions between your Web browser and our Web server. This is designed to reduce the chance that someone (e.g. on your network at work or at your Internet service provider) may try to compromise your private information as it travels from your Web browser to our secure server. You’ll know when transmitted data is encrypted by a security notice when you enter an encrypted page, and by the presence of an icon on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer, Chrome and Safari. The pages where you submit your account information, place an order, and receive confirmation of a successful order are all encrypted. In addition, your payment method eg credit card information is encrypted within our website checkout database and access to such information is restricted. This system is used so that we can provide you with additional security when purchasing items on this store.
This Web site may contain links to other websites. We provide these links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other web sites is subject to the terms and conditions of those web sites, including the privacy policies of those web sites.
If you order a Product or Services to which a minimum age requirement applies, by ordering that Product or Service you confirm that you are of the required age. If Luzern Technology Solutions Limited reasonably believe that you are not legally entitled to order a Product, Luzern Technology Solutions Limited reserve the right to cancel your order.
Our right to not accept your order or cancel your purchase.
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
- the product is not available / in stock (any payments will be refunded);
- your billing information is not correct or not verifiable;
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- your bank transfer payment is not received within 12 calendar days after acceptance of your order;
- we have reason to believe you are under 16;
- we have reason to believe that you are a reseller;
- there was an error in the price quote;
- we could not deliver to the address provided by you.
Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email @ firstname.lastname@example.org
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.