General

  • Can PLAYERTEK help me improve my game?

    It sure can! PLAYERTEK is like having your own personal football coach by your side at all times. It gives you feedback on all the stats that you need to know in order to improve your game and contains the ingredients you need to go right to the very top.

  • Which sports can I use PLAYERTEK for?

    PLAYERTEK has been made for footballers to measure the quality of their performances. The stats are compared to the level of a professional footballer and to other users currently using the product.

  • Is there a subscripton fee to use PLAYERTEK?

    The only time you pay for PLAYERTEK is when you are purchasing it. Access to the app is included in the price.

  • Can I use PLAYERTEK indoors?

    The PLAYERTEK pod will only pick up GPS signal outdoors. It cannot be used indoors.

  • How can I purchase PLAYERTEK?

    You can purchase right from our website on shop.playertek.com in the following countries: UK, USA, Australia, Ireland, Germany, France, Spain, Italy and Belgium

  • What if I am not able to purchase on the PLAYERTEK website in my country?

    We are currently also selling on Amazon via the Amazon UK store click here to go to page and the Amazon US store click here to go to page). Amazon UK delivers to any countries in the EU and the Amazon US store delivers to Canada and Mexico as well as the US. If you still aren’t able to order, don’t worry, it shouldn’t be long before we open our international webstore!

  • What is the returns policy?

    Once you have received your product, you have up to 30 days to return PLAYERTEK as long as the whole order is in good, working condition.

  • Am I allowed to use PLAYERTEK in matches?

    Yes, you are as it has been approved by FIFA. Here is a letter of proof: http://resources.fifa.com/mm/document/affederation/administration/02/66/27/59/circularno.1494-approvalofelectronicperformanceandtrackingsystem(epts)devices_neutral.pdf

Product

Setup

  • How do I get started once I have receieved my order?

    If you would like to see a step-by-step guide on how to get started, go to https://shop.playertek.com/userguide.

  • How do I download the PLAYERTEK App?

    You can download the PLAYERTEK app by searching for “PLAYERTEK” in the App Store on your iPhone.

  • How do I turn on the pod?

    Press the button once on the pod to turn it on. The three lights will flash and then it will take around 30 seconds to start collecting GPS data. The left green light will flash to show that the unit is functioning correctly. You will know the device is collecting GPS data when the two outer lights are flashing green.

  • How do I turn off the pod?

    Press and hold the button for 5 seconds. The left light will then flash followed by simultaneous flashes on the right. When the right light stops flashing, the pod has been switched off.

  • Does the vest need to be worn over or under your t-shirt?

    It’s really up to you or what the rules of your games are. Wearing it above or under your t-shirt will not affect the results of your session at all.

General

Product Use

  • How do I get the app?

    You can download the app from the Apple store on your iPhone.

  • Which sports does Playertek Team support?

    Football, Rugby, Gaelic Football, Australian football and most outdoor team sports.

  • Can I use Playertek Team for indoor sports?

    No, the system utilises GPS data so it cannot be used indoors.

  • How do I turn on the pod?

    Press the button once on the pod to turn it on. The three lights will flash and then it will take around 30 seconds to start collecting GPS data. The left green light will flash to show that the unit is functioning correctly. You will know the device is collecting GPS data when the two outer lights are flashing green.

  • How do I turn off the pod?

    Press and hold the button for 5 seconds. The left light will then flash followed by simultaneous flashes on the right. When the right light stops flashing, the pod has been switched off.

  • How do I add additional players to player profiles on database?

    To add additional players, simply navigate to the Player Profile Settings section (located in the settings menu), and click on the + symbol. This will allow you to add additional players and enter their details.

  • Do my team’s players have to use the same GPS pods for each session?

    It is simpler, where possible, to have the same player use the same pod for each session, however, not essential.If a player is using a different pod, you do need to remember which player used which pod during the session. When you then sync the pod, you need to select the player that used it, before synching.

  • Can we use the system with more than one squad? How would this work?

    Yes, within the Playertek software you are able to group players into squads, which allows you to work with and analyse multiple squads. When you sync the data from a pod, you simply select the player from the squad who wore the pod in that session. Also, within the Playertek system coaches of individual squads can be given logins where they can only see the squad players they coach and not all the players on all the squads.

  • Can I use the system for more than one session in a day?

    Yes, you can either sync the data between sessions or, if you prefer, you can sync multiple sessions at a later time. The devices can store up to 1,200 hours of data. All new sessions on the device will be assigned to the assigned player.

  • Can I give the devices to the players to use themselves?

    Yes, devices can be handed out to players to upload and use themselves. This may require creating additional accounts for them, however this can be done from within the main account, and all data is synced to the team account.

  • How long does it take from the end of a session to get a report?

    As soon as you have uploaded your session(s), you will be able to generate reports on the activity.

Science

  • What is the accuracy and reliability of the technology?

    The pod includes a state of the art GPS sensor, which measures the speed and position of the person ten times every second, giving ultra accurate positional and speed measurments. The pod also contains inertial sensors including accelerometer, gyroscope and magnetometer, which measure the detailed movement and impacts of a person up to 400 times every second.

  • What is inside the Playertek pod?

    Inside each pod is an accelerometer to measure acceleration forces and impacts, magnetometer to measure athlete direction, gyroscope to measure orientation, a microprocessor to record the data, battery and a GPS antenna running at 10Hz.

  • What is a Session Score?

    A players session score is an indication of how much they have performed against their game values. These can be set by the user, or from default prefessional values.

  • What is a power play?

    A power play is when a player makes significant physical action – scientifically it is defined as when the player’s body generates high power (25 watts/kg for an 18-year-old player) for more than one second. Typically this happens when the player makes an explosive run (accelerates or sprints).

  • Is the Playertek GPS more accurate than my GPS sports watch? Why don’t I just use my GPS sports watch to measure my football performance?

    The Playertek GPS pod measures up to twenty times as much GPS detail as most phones or sports watches. The Playertek GPS pod also combines this data with multiple sensors using smart algorithms designed for outdoor sport. In essence, Playertek is designed for team outdoor sport whereas watches and phones are not.

  • Is the Playertek sensor Pod safe for heavy contacts?

    Yes. The Playertek sensor pod is ergonomically designed and suitable for high impact team sports. The pod is worn between the player’s shoulder blades, and this natural recess protects the pod and the player from impacts.